Frequently Asked Questions

How long will it take for my order to ship?

Your order will ship within 1 to 2 business days of purchase. You will receive a notification once it is on its way.

Do you ship internationally?

Yes, we ship worldwide! International shipping rates and delivery times will vary based on your location.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure online payment methods for your convenience.

Do you offer a warranty or satisfaction guarantee?

Yes, we offer a 90-day customer satisfaction guarantee on all our products. If you're not completely satisfied with your purchase, please reach out to us for a return or exchange.

What if I need to change my order?

If you need to make changes to your order, please contact us as soon as possible. Once an order has been shipped, we may not be able to make modifications, but we will do our best to accommodate your request.

How do I know what size ring or bracelet to order?

Please refer to our sizing chart for instructions on measuring your finger or wrist to ensure you order the correct size. If you need further assistance, feel free to contact us.

How can I contact you with further questions?

You can contact us through the website's contact form or at support@zenwavecreations.com. We’re happy to answer any questions you may have.

What makes Zen Wave Creations jewelry different from other jewelry?

Our jewelry is permanently infused with the Schumann Resonance frequency of 7.83 Hz, which is believed to promote grounding, emotional balance, and overall wellness. Each piece is crafted with intention, blending style with the healing power of Earth's natural frequency.

What is frequency-infused jewelry?

Frequency-infused jewelry is embedded with specific frequencies that resonate with the Earth's natural energies. At Zen Wave Creations, we use the Schumann Resonance, a grounding frequency believed to help balance emotions and improve physical stability.

Can I wear my frequency jewelry all the time?

Yes! We recommend wearing your frequency jewelry as often as possible to maximize the grounding and balancing benefits provided by the Schumann Resonance. Our pieces are designed for everyday wear. However, please be aware that exposure to certain chemicals may affect the product's appearance over time.

How do I care for my frequency-infused jewelry?

Caring for your Zen Wave Creations jewelry is easy. Clean your pieces with a soft, dry cloth to maintain their shine. Avoid exposure to harsh chemicals, lotions, and perfumes to preserve the integrity of the metal and infused frequencies. For further details, please refer to our Jewelry Care and Use page.

Can I customize my jewelry?

Yes, certain pieces, like our charm bracelets, come with customization options. You can select from a variety of charms, personalizing your jewelry while benefiting from the embedded frequencies.

Do the frequencies in the jewelry fade over time?

No, the frequencies infused into our jewelry are permanent and will not fade or wear out. They are designed to provide ongoing wellness benefits throughout the piece's life.

Are your metals hypoallergenic?

Yes, all of our metals, including sterling silver, stainless steel, and gold-plated options, are carefully selected to be hypoallergenic and suitable for sensitive skin and most wearers.

How do I return a piece of jewelry?

A Return Merchandise Authorization (RMA) is required before returning any item. Please email us at support@zenwavecreations.com or call us at (877) 499-6067. For more details, please refer to our return policy.

Learn about Schumann Resonance.