Return Policy

1. Introduction

This Return Policy ("Policy") outlines the terms and conditions under which Frontrunners Health LLC (referred to as either "the Company", "We", "Us" or "Our") accepts or does not accept returns of products purchased from the Company's website frequency-jewelry.com (the "Website").

By making a purchase from the Website, you agree to abide by this Policy.

2. Products Eligible for Return

2.1 We will accept returns or exchanges of products under the following circumstances:

a. Defective or Damaged Products: We will accept returns of products that are defective or damaged upon receipt. Customers must notify us within 90 days of receiving the product as set out in Section 4 below and provide photographic evidence of the defect or damage.

b. Incorrect Product: If you receive a product that is different from what you ordered, we will accept returns and provide a replacement or a refund.

c. If you are unsatisfied with the product within the 90 return period.

3. Products Not Eligible for Return

3.1 Products that fall under the following categories are not eligible for return or exchange:

a. Products marked as "Final Sale" at the time of purchase on the Website.

b. Digital products

c. Leather or fabric products damaged by water exposure as well

d. water bottles that have been damaged through the use of a dishwasher.

e. Jewelry that has been exposed to corrosive materials including saltwater.

4. Return Process

4.1 To initiate a return, please contact our customer service team at (877) 499-6067 or email Frontrunnershealth@gmail.com within 90 days from the date of delivery of the product. Our team will guide you through the return process and provide you with any necessary instructions.

4.2 In cases of defective or damaged products, we may require you to provide photographs or other evidence to support your claim.

4.3 If your return request is approved, we will provide you with instructions on how to ship the product back to us.

5. Refund or Replacement

5.1 Once we receive and inspect the returned product, we will determine whether a refund or replacement is appropriate.

5.2 Refunds will be processed within 7 business days after the return is approved. The refund will be issued using the original payment method.

5.3 Replacements will be shipped to you at no additional cost.

6. Contact Information

If you have any questions or concerns regarding this No Return Policy, please contact our customer service team at support@zenwavecreations.com.

7. Changes to the Policy

The Company reserves the right to update or modify this No Return Policy at any time without prior notice. Any changes to the Policy will be posted on our website and will be effective from the date of posting.

8. Revision Date

This Policy was last updated on 22 August 2024 ("Revision Date"). If you were a user before the Revision Date, it replaces any prior Return Policy.

By making a purchase with the Company, you acknowledge and agree to the terms of this Return Policy.

Frontrunners Health LLC dba Zen Wave Creations

(877) 499-6067

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